## Training Modules

**Conflict with a Patient**  
Practice DESC-guided service recovery skills to resolve an incivility conflict with a patient.](/content/training-library/conflict-with-a-patient/index.html)

**Doctor-to-Nurse Conflict**  
Practice using DESC-guided emotional intelligence to react to a physician's verbal affront in order to build a functioning work relationship.](/content/training-library/doctor-to-nurse-conflict/index.html)

**Nurse-to-Nurse Conflict**  
Practice DESC-guided emotional intelligence skills to resolve your incivility conflict with a fellow nurse.](/content/training-library/nurse-to-nurse-conflict/index.html)

**Recommending Comfort Care**  
Navigate end-of-life decisions with a patient admitted to the ICU while showing empathy.](/content/training-library/recommending-comfort-care/index.html)

**Advance Care Planning**  
Guide a patient through Advance Care Planning, honoring her end-of-life decisions while showing compassion.](/content/training-library/advance-care-planning/index.html)

**When Treatment Stops Working**  
Practice having a serious-illness conversation where you must employ empathy to arrive at patient-centered decisions about their care.](/content/training-library/when-treatment-stops-working/index.html)