Training Modules

Conflict with a Patient
Practice DESC-guided service recovery skills to resolve an incivility conflict with a patient.](/content/training-library/conflict-with-a-patient/index.html)

Doctor-to-Nurse Conflict
Practice using DESC-guided emotional intelligence to react to a physician's verbal affront in order to build a functioning work relationship.](/content/training-library/doctor-to-nurse-conflict/index.html)

Nurse-to-Nurse Conflict
Practice DESC-guided emotional intelligence skills to resolve your incivility conflict with a fellow nurse.](/content/training-library/nurse-to-nurse-conflict/index.html)

Recommending Comfort Care
Navigate end-of-life decisions with a patient admitted to the ICU while showing empathy.](/content/training-library/recommending-comfort-care/index.html)

Advance Care Planning
Guide a patient through Advance Care Planning, honoring her end-of-life decisions while showing compassion.](/content/training-library/advance-care-planning/index.html)

When Treatment Stops Working
Practice having a serious-illness conversation where you must employ empathy to arrive at patient-centered decisions about their care.](/content/training-library/when-treatment-stops-working/index.html)